Terms & Conditions

Northern Dental Centre
Effective Date: November 5, 2026
Last Updated: November 5, 2026
Welcome to Northern Dental Centre. These Terms & Conditions govern your use of our website, online services, appointment request forms, and electronic communications, including SMS text messaging.
By accessing our website or using our online services, you agree to these Terms & Conditions, where applicable. If you do not agree with these terms, please discontinue use of our website.
These terms are intended to promote transparency, protect patient information, and establish clear expectations regarding our services and communications.

1. About Northern Dental Centre

Northern Dental Centre is a dental healthcare practice located in Grande Prairie, Alberta, Canada.

Our website provides information about our practice, dental services, patient resources, appointment scheduling, and ways to communicate with our team.

Practice Information

Northern Dental Centre
10014 102 Ave, Unit 201
Grande Prairie, AB T8V 0Z7
Canada
Phone: (780) 306-4320
Email: [email protected]
Website: https://www.northerndentalcentre.ca/

2. Website Use

Our website is intended to provide general information about our dental services and facilitate communication with patients and prospective patients.

By using our website, you agree to:

Provide accurate information when submitting inquiries or appointment requests.
Use the website for lawful and appropriate purposes.
Refrain from attempting unauthorized access to website systems or patient information.
Avoid interfering with the website’s functionality or security.
Respect the intellectual property and content published on the website.

Northern Dental Centre reserves the right to update, modify, or discontinue website features when necessary.

3. Dental and Healthcare Information

Information provided on our website is intended for general educational and informational purposes.

Website content does not constitute individualized dental advice, diagnosis, or treatment recommendations and should not replace an examination or consultation with a qualified dental professional.

Treatment recommendations are based on individual patient needs, clinical assessments, and professional judgment.

Dental treatment outcomes may vary depending on individual circumstances.

If you are experiencing a dental emergency, please contact our office directly. For a medical emergency requiring immediate assistance, call 911.

4. Appointment Requests and Scheduling

Patients may request appointments through our website, telephone, or other available communication channels.

Submitting an online appointment request does not guarantee an appointment or establish a confirmed booking.

Appointments are considered confirmed only after our team has contacted you or otherwise provided confirmation.

We may contact you using the information provided to clarify appointment details, confirm availability, or respond to your inquiry.

Patients are responsible for notifying our office if they need to cancel or reschedule an appointment, in accordance with applicable practice policies.

5. Electronic Communications

Northern Dental Centre may communicate with patients through telephone calls, email, website forms, and SMS text messaging.

These communications may relate to:

Appointment scheduling and confirmations
Appointment reminders
Responses to patient inquiries
Treatment-related follow-ups
General practice information
Billing or administrative matters
Other patient service communications

We take reasonable steps to protect personal information; however, standard email and SMS communications may not provide the same level of security as dedicated healthcare communication systems.

Patients are encouraged not to send highly sensitive medical or financial information through unsecured communication channels.

Patients may contact our office to discuss available alternative communication methods.

6. SMS Text Messaging Terms & Conditions

SMS Program Description

Northern Dental Centre offers SMS text messaging to facilitate convenient communication with patients and individuals who have consented to receive messages.

By opting in to receive SMS communications from Northern Dental Centre, you agree to receive text messages related to the communication categories for which you have provided consent.

Depending on the services offered and your communication preferences, messages may include:

Appointment scheduling and confirmations
Appointment reminders
Responses to patient inquiries
Treatment-related follow-up messages
General office announcements and updates
Billing-related notifications, where applicable
Promotional messages or special offers, only where appropriate marketing consent has been obtained

Messages may be sent using our authorized telecommunications and messaging service providers, including Mango Voice.

SMS Consent

By providing your mobile telephone number and opting in to receive SMS communications, you authorize Northern Dental Centre to send text messages to that number for the purposes disclosed when consent is obtained.

Consent may be collected through website forms, patient registration documents, written authorization, or documented verbal communications, where permitted by applicable law.

Where SMS consent is requested through our website, the consent checkbox is optional and is not preselected.

Consent to receive SMS communications is voluntary and is not a condition of receiving dental treatment or purchasing services from Northern Dental Centre.

Consent to receive appointment-related or informational messages does not automatically constitute consent to receive promotional or marketing messages.

Marketing communications will only be sent where the practice has an appropriate legal basis to do so.

Message Frequency

Message frequency may vary depending on your appointments, inquiries, treatment needs, and communication preferences.

You may receive multiple messages in connection with appointment scheduling, confirmations, reminders, or responses to inquiries.

Northern Dental Centre does not guarantee a fixed number of messages.

Message and Data Rates

Standard message and data rates may apply to SMS communications, depending on your wireless carrier and mobile service plan.

Northern Dental Centre is not responsible for charges imposed by your telecommunications provider.

Opting Out of SMS Communications

You may opt out of SMS communications at any time by replying STOP to a text message received from Northern Dental Centre.

After your opt-out request has been processed, you will no longer receive messages covered by that subscription unless you provide renewed consent.

You may also contact our office directly at (780) 306-4320 to request changes to your communication preferences.

Withdrawing consent for optional text messaging does not affect your ability to receive dental services.

SMS Assistance

For assistance with our text messaging services, reply HELP to a message received from Northern Dental Centre.

You may also contact us directly:

Phone: (780) 306-4320
Email: [email protected]

Our team will assist with questions regarding text communications, consent, or messaging preferences.

SMS Privacy and Data Protection

Northern Dental Centre respects your privacy and handles SMS-related information in accordance with our Privacy Policy and applicable privacy legislation.

No mobile opt-in information or text messaging consent will be shared with third parties or affiliates for marketing or promotional purposes.

We do not sell or rent SMS subscriber information to third parties for their independent marketing activities.

Limited information may be shared with authorized service providers solely to facilitate message delivery, maintain communication records, or support related services on our behalf.

For additional details about how personal information is collected, used, stored, and protected, please review our Privacy Policy:
https://www.northerndentalcentre.ca/privacy-policy/

SMS Delivery and Availability

SMS delivery depends on wireless carrier networks, device compatibility, service availability, and other technical factors beyond our control.

Northern Dental Centre cannot guarantee that every text message will be delivered immediately or successfully.

We are not responsible for delays or delivery failures caused by telecommunications networks, service interruptions, or inaccurate contact information supplied by recipients, except as otherwise required by law.

SMS should not be used for urgent dental or medical emergencies.

For urgent dental concerns, please contact our office by telephone.

Carrier Participation

SMS services may be supported by participating wireless carriers.

Carrier availability and delivery capabilities may vary.

Wireless carriers are not responsible for delayed or undelivered messages.

7. Marketing and Promotional Communications

Northern Dental Centre may occasionally provide information about dental services, practice announcements, educational resources, or promotional offers.

Commercial electronic communications are subject to applicable Canadian legislation, including Canada’s Anti-Spam Legislation (CASL).

Where required, we obtain appropriate consent before sending marketing communications and provide clear identification and unsubscribe instructions.

Recipients may withdraw consent for marketing messages at any time using the unsubscribe mechanism provided.

For promotional SMS communications, recipients may reply STOP to unsubscribe.

We do not interpret consent to receive routine appointment communications as automatic authorization to receive promotional marketing messages.

8. Privacy and Personal Information

Northern Dental Centre is committed to protecting the confidentiality and security of personal and patient health information.

Our collection, use, disclosure, retention, and protection of information are governed by applicable Canadian and Alberta privacy legislation, including Alberta’s Health Information Act, where applicable.

Additional information about our privacy practices is available in our Privacy Policy:
https://www.northerndentalcentre.ca/privacy-policy/

By submitting personal information through our website, you acknowledge that it will be handled in accordance with the applicable Privacy Policy and legal requirements.

9. Third-Party Services and External Links

Our website may contain links to external websites, appointment platforms, educational resources, or other third-party services.

These services may operate independently and have their own terms, privacy policies, and security practices.

Northern Dental Centre does not control the content or privacy practices of independently operated third-party websites.

We encourage users to review the applicable policies before providing personal information through external services.

10. Intellectual Property

Unless otherwise indicated, the content published on the Northern Dental Centre website, including text, graphics, images, branding, and website design elements, is owned by Northern Dental Centre or used with appropriate authorization.

Website content may not be reproduced, distributed, modified, or used for commercial purposes without prior written permission, except as permitted by applicable law.

11. Website Availability and Accuracy

We make reasonable efforts to ensure that information published on our website is accurate, current, and helpful.

However, dental services, office hours, treatment availability, and other information may change.

We do not guarantee that the website will always be uninterrupted, error-free, or free from technical difficulties.

Northern Dental Centre reserves the right to correct errors, update information, and modify website content without prior notice.

12. Limitation of Liability

To the extent permitted by applicable law, Northern Dental Centre is not responsible for losses arising solely from interruptions in website availability, third-party technical failures, or reliance on general informational content published on the website.

Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded or restricted, including applicable professional responsibilities and patient rights.

These Terms & Conditions do not limit any rights or protections available under applicable consumer protection, healthcare, or privacy legislation.

13. Changes to These Terms & Conditions

Northern Dental Centre may update these Terms & Conditions periodically to reflect changes in our services, communication practices, technology, or legal requirements.

When changes are made, the Last Updated date at the beginning of this document will be revised.

We encourage website visitors to review these terms periodically.

Where required by law, we will provide additional notice or obtain consent before implementing material changes.

14. Governing Law

These Terms & Conditions are governed by the applicable laws of the Province of Alberta and the federal laws of Canada.

Any disputes relating to these terms will be addressed in accordance with applicable legal requirements.

Nothing in these terms limits rights or remedies that cannot lawfully be waived.

15. Contact Information

If you have questions regarding these Terms & Conditions, our website, or our SMS communication services, please contact: